Ai Tool #10 - DigitalGenius: Transform Your CX with AI Automation

DigitalGenius is a customer experience platform powered by artificial intelligence (AI) that is specifically designed for ecommerce and retail businesses. This tool helps online retailers and ecommerce brands to transform their customer experience and provide a more seamless and efficient service.

One of the key features of DigitalGenius is its ability to resolve customer tickets rather than deflecting them. Instead of sending customers in circles, DigitalGenius uses AI to understand the core of their problems and provide actual solutions. This can significantly improve customer satisfaction and reduce the time and effort required to resolve customer issues.

DigitalGenius offers a range of unique capabilities and functionalities that are tailored to the needs of ecommerce and retail businesses. The platform comes with pre-built use cases specifically for ecommerce, allowing businesses to easily customize processes and integrations according to their specific requirements. It also offers out-of-the-box ecommerce and carrier integrations, making it easy to connect with existing systems and workflows.

The tool is fully customizable to a brand's unique identity and requirements, allowing businesses to maintain their brand image and deliver a personalized customer experience. Additionally, DigitalGenius provides advanced analytics and reporting through a built-in dashboard, enabling businesses to gain valuable insights into customer interactions and identify areas for improvement.

DigitalGenius is designed to support multilingual and cross-channel customer interactions, ensuring that businesses can provide a consistent and seamless experience across different languages and communication channels.

Other notable features of DigitalGenius include AI image recognition and text recognition capabilities, as well as generative AI that continuously learns and evolves from every customer interaction. The tool also comes with fully managed implementation and support from product experts, ensuring a smooth and successful integration into existing systems.

DigitalGenius Features

• Built specifically for ecommerce and retail

• 60+ pre-built use cases for ecommerce

• Out-of-the-box ecommerce and carrier integrations

• Fully customisable to your brand

• Analytics and reporting available in a built-in dashboard

• Multi-lingual and cross-channel support

• AI image recognition and text recognition

• Generative AI technology

• Fully managed implementation and support with product experts

Digital Genius Pricing

Available upon request. Free demo available.